Flight compensation Bayu Indonesia Air:
Stavanger — Gothenborg

How to be compensated by Bayu Indonesia Air on the Stavanger (SVG) - Gothenborg (GOT) line

From Stavanger Airport, Sola airport, your departure with Bayu Indonesia Air to Gothenborg didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 411 km, EC Regulation 261/2004 requires Bayu Indonesia Air to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Bayu Indonesia Air Stavanger - Gothenborg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Gothenburg-Landvetter Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Bayu Indonesia Air owes you 250 €.

The compensation also covers boarding denials (overbooking). If Bayu Indonesia Air sold more seats than planned and you stay on the tarmac at Stavanger Airport, Sola, the 250 € compensation is automatic.

What are the conditions for Bayu Indonesia Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gothenborg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stavanger airport.
• Airline responsibility: The problem must be attributable to Bayu Indonesia Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Bayu Indonesia Air compensation

A work stoppage of Bayu Indonesia Air crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

A strike by weather services at Stavanger Airport, Sola or European air traffic control is an external cause over which Bayu Indonesia Air has no control.

What are your rights at Stavanger airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Stavanger Airport, Sola, Bayu Indonesia Air must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Stavanger Airport, Sola and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Bayu Indonesia Air?

The amicable route with Bayu Indonesia Air to recover 250 € often fails without a technical and legal file.

Don't fill out complex forms on the Bayu Indonesia Air website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Airlines like Bayu Indonesia Air sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Bayu Indonesia Air on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Stavanger - Gothenborg line.

In the last instance, it is the summons to court that often unlocks the payment. The company Bayu Indonesia Air will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.