Flight compensation Big Sky Airlines:
Sitia — Alexandroupolis

Your entitlement: Big Sky Airlines flight from Sitia to Alexandroupolis

If your flight from Sitia Airport to Dimokritos Airport flown by Big Sky Airlines was impacted, you are not alone when dealing with the airline.

Given the distance between Sitia and Alexandroupolis (627 km), CE 261 mandates a statutory payout in case of fault by Big Sky Airlines. Short-haul routes are covered from the first tier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if Big Sky Airlines is a airline based outside the EU, if the flight takes off from Sitia Airport, CE 261 applies in full.

How to know if the flight Big Sky Airlines Sitia - Alexandroupolis is eligible?

Distinguish between fare reimbursement and statutory indemnity! Even if Big Sky Airlines proposes a voucher for your Sitia - Alexandroupolis flight, you can still claim the cash sum of 250€ guaranteed by the regulation.

An class change doesn't change your right to 250€ if the initial disruption is established under Regulation 261. The amount stays fixed at this short-haul tier.

What are the conditions for Big Sky Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Alexandroupolis.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sitia airport.
• Airline responsibility: The problem must be attributable to Big Sky Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Big Sky Airlines compensation

The question of strikes is a common friction point in claims. It is essential to differentiate between a strike by Big Sky Airlines's employees (flight crew) and an external strike.

The crucial point is always: who is on strike? If {the answer is yes|it's Big Sky Airlines's employees}, {you're entitled to 250€|compensation is owed}. Otherwise, assistance alone is still required.

What are your rights at Sitia airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, Big Sky Airlines is obliged to deliver the required assistance to every passenger{s} stranded at Sitia.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything at the expense of Big Sky Airlines.

Steps: how to get your 250 € from Big Sky Airlines?

It is strongly recommended to keep your Big Sky Airlines boarding pass and all communications regarding the delay at Sitia Airport. These documents are crucial for supporting your case.

By entrusting your JSH-AXD case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 250 € compensation?

A common question is about processing times. A claim filed directly to Big Sky Airlines's customer service can take months, even half a year before you hear back.

If your case is particularly strong regarding the Sitia - Alexandroupolis incident, some services buy out your right to compensation. You get your payout in record time!

What to do faced with silence or refusal from the airline?

The initial rejection from Big Sky Airlines must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.

A recovery firm will know precisely how to rebut Big Sky Airlines's excuses, having access to certified weather records and traffic reports from Sitia Airport to prove the airline's fault.