Flight compensation Binter Canarias:
Dakar — Tenerife

Procedure: Binter Canarias flight compensation from Dakar to Tenerife

From Dakar airport, your departure with Binter Canarias to Tenerife didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 533 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Binter Canarias Dakar - Tenerife is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Tenerife Norte Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Binter Canarias owes you 400 €.

The compensation also covers boarding denials (overbooking). If Binter Canarias sold more seats than planned and you stay on the tarmac at Dakar, the 400 € compensation is automatic.

What are the conditions for Binter Canarias to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dakar airport.
• Airline responsibility: The problem must be attributable to Binter Canarias (technical problem, sick crew, scheduling...).

The impact of a strike on your Binter Canarias compensation

When a social movement disrupts your itinerary to Tenerife Norte Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Dakar - Tenerife flight.

What are your rights at Dakar airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Binter Canarias must ensure the well-being of its passengers stuck at Dakar.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Dakar and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Binter Canarias?

The amicable route with Binter Canarias to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Binter Canarias.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Binter Canarias to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Dakar - Tenerife section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Binter Canarias is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Dakar airport to prove their faults.