Flight compensation Binter Canarias:
Hierro — Gran Canaria

Legal right to compensation: Binter Canarias flight between Hierro and Gran Canaria

If your trip departing from Hierro Airport and arriving at Gran Canaria Airport operated by Binter Canarias was disrupted, you are not alone against the airline.

Given the route between Hierro and Gran Canaria (246 km), the European scale provides automatic financial protection in case of failure by Binter Canarias.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Binter Canarias is a non-EU airline, if the flight takes off from Hierro Airport, the European regulation applies in full.

How to know if the flight Binter Canarias Hierro - Gran Canaria is eligible?

Don't confuse ticket refund and legal compensation! Even if Binter Canarias offers you a voucher for your Hierro - Gran Canaria flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Binter Canarias to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hierro airport.
• Airline responsibility: The problem must be attributable to Binter Canarias (technical problem, sick crew, scheduling...).

The impact of a strike on your Binter Canarias compensation

If your Binter Canarias flight from Hierro Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Hierro Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Hierro airport in case of prolonged wait?

During these long hours of waiting in the Hierro Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Hierro Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Binter Canarias?

Starting a procedure against Binter Canarias for a flight from Hierro to Gran Canaria can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with Binter Canarias customer service can take several weeks or even months before getting a response.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Binter Canarias systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Binter Canarias is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Binter Canarias is often more striking.