Flight compensation Binter Canarias:
Tenerife — Dakar

Legal right: Binter Canarias flight between Tenerife and Dakar

If your journey from Tenerife Norte Airport to Dakar operated by Binter Canarias was disrupted, you are not alone when dealing with the carrier.

Given the route between Tenerife and Dakar (1 533 km), the EU scale provides for automatic protection in case of a breach by Binter Canarias. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

CE 261/2004 is one of the most advanced consumer protection frameworks in the world. All affected travellers would benefit from making use of it.

How to know if the flight Binter Canarias Tenerife - Dakar is eligible?

Don't confuse ticket refund and legal compensation! Even if Binter Canarias offers you a travel credit for your Tenerife → Dakar flight, you can also demand the monetary compensation of 400€ provided by law.

A little-known fact: you have up to 5 years to file your claim against Binter Canarias for the Tenerife→Dakar flight. Don't assume it's impossible to claim if the incident was some time ago.

What are the conditions for Binter Canarias to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dakar.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Binter Canarias (technical problem, sick crew, scheduling...).

The impact of a strike on your Binter Canarias compensation

When a strike impacts your route to Dakar, {the airline|Binter Canarias} will likely attempt to dodge liability. However, a strike by its own staff is no longer, in most cases, valid grounds for refusal.

However, if ground handlers at Tenerife Norte Airport or screening personnel take action, this constitutes an extraordinary circumstance. In this scenario, the 400€ are not owed.

What are your rights at Tenerife airport in case of prolonged wait?

Here is what Binter Canarias owes you during a prolonged wait at Tenerife Norte Airport: drinks and snacks proportionate to the delay, the ability to call or email, and accommodation if an overnight stay is needed.

The regulation is very clear: assistance is not an optional courtesy from Binter Canarias. It is a binding duty that can be sanctioned.

Steps: how to get your 400 € from Binter Canarias?

The battle to recover 400€ from Binter Canarias starts with sending a formal complaint. {Without a response within 6 weeks|If Binter Canarias doesn't reply}, court action is the next step.

Thousands passengers have already recovered their indemnity through these services. Your turn for Binter Canarias Tenerife→Dakar?

How long does it take to get the 400 € compensation?

A frequent concern is about how long it takes. A claim sent yourself to Binter Canarias's claims team can take several weeks, even months before you get a response.

The advantage of outsourcing your case to a specialist service is that they can accelerate the process through automated legal notices and the constant threat of court action.

What to do faced with silence or refusal from the airline?

The first refusal from Binter Canarias should not discourage you. Very often, claims teams cite "force majeure" automatically to test the traveller's determination.

For your 400€, don't settle with Binter Canarias without the advice of a professional who knows the full scope of your claim for Tenerife→Dakar.