Flight compensation Blue Panorama Airlines:
Rome — Moscow

Refund and compensation Blue Panorama Airlines: route Rome to Moscow

The FCO - DME route operated by Blue Panorama Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Leonardo Da Vinci (Fiumicino) International Airport, you are protected by the EU's legal framework. The distance of 2 395 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Blue Panorama Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Blue Panorama Airlines Rome - Moscow is eligible?

To determine if your trip between Rome and Moscow entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 395 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Blue Panorama Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Blue Panorama Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Blue Panorama Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Blue Panorama Airlines staff (pilots, flight attendants) and an external strike.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Rome airport in case of prolonged wait?

During these long hours of waiting in the Leonardo Da Vinci (Fiumicino) International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Leonardo Da Vinci (Fiumicino) International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Blue Panorama Airlines?

Starting a procedure against Blue Panorama Airlines for a flight from Rome to Moscow can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Blue Panorama Airlines customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Blue Panorama Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Blue Panorama Airlines is often more striking.