Disrupted flight (EC 261/2004)

Flight compensation bmibaby:
Berlin — Keflavik

Planned legal compensation: 400 €

Was your flight between Berlin (SXF) and Keflavik International Airport (KEF) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Refund and compensation bmibaby: route Berlin to Keflavik

If your trip departing from Berlin and arriving at Keflavik International Airport operated by bmibaby was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 2 431 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin (SXF)
  • Arrival airport: Keflavik International Airport (KEF)
  • Flight distance: 2 431 km (~3h02)
  • Applicable compensation: 400 €

Did you know? Even if bmibaby is a non-EU airline, if the flight takes off from Berlin, the European regulation applies in full.

How to know if the flight bmibaby Berlin - Keflavik is eligible?

To determine if your trip between Berlin and Keflavik entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 431 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for bmibaby to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Keflavik.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to bmibaby (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your bmibaby compensation

When a social movement disrupts your itinerary to Keflavik International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Berlin airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Berlin airport in case of prolonged wait?

During these long hours of waiting in the Berlin terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Berlin shouldn't cost you a penny more than originally planned for your SXF-KEF trip.

Steps: how to get your 400 € from bmibaby?

For your Berlin - Keflavik trip, every minute counts. Note the reasons given by bmibaby staff at the Berlin counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

On the SXF-KEF line, delays can vary according to the reactivity of bmibaby's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by bmibaby is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against bmibaby is often more striking.

Help & Information

Frequently Asked Questions: Flight Berlin - Keflavik

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled bmibaby flight from Berlin to Keflavik?

According to European Regulation EC 261/2004, the distance between SXF and KEF being 2 431 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from bmibaby?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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