Flight compensation British Airways:
Tenerife — London

Refund and compensation British Airways: route Tenerife to London

The TFS - LGW route operated by British Airways experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Tenerife and London (2 912 km), the European scale provides automatic financial protection in case of failure by British Airways.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if British Airways is a non-EU airline, if the flight takes off from Tenerife South Airport, the European regulation applies in full.

How to know if the flight British Airways Tenerife - London is eligible?

To determine if your trip between Tenerife and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for British Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to British Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your British Airways compensation

When a social movement disrupts your itinerary to London Gatwick Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Tenerife airport in case of prolonged wait?

During these long hours of waiting in the Tenerife South Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Tenerife South Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from British Airways?

It is strongly recommended to keep your British Airways boarding pass and any communication relating to the delay suffered at Tenerife South Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like British Airways to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and British Airways systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by British Airways is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Tenerife South Airport airport to prove their faults.