Flight compensation Brussels Airlines:
Dakar — Brussels

Claim and compensation for flight Brussels Airlines Dakar - Brussels

If your trip departing from Dakar and arriving at Brussels Airport operated by Brussels Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 4 477 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Brussels Airlines is a non-EU airline, if the flight takes off from Dakar, the European regulation applies in full.

How to know if the flight Brussels Airlines Dakar - Brussels is eligible?

To determine if your trip between Dakar and Brussels entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 4 477 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Brussels Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dakar airport.
• Airline responsibility: The problem must be attributable to Brussels Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Brussels Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Dakar - Brussels trip is due to an internal strike within Brussels Airlines, the European justice recently ruled that this entitles to compensation.

Even if 600 € is not payable due to an external strike at Dakar, assistance (meals/hotel) remains mandatory for Brussels Airlines.

What are your rights at Dakar airport in case of prolonged wait?

If Dakar airport becomes your temporary residence because of Brussels Airlines, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Dakar remains valid. The hotel is due if Brussels Airlines offsets your flight by one night.

Steps: how to get your 600 € from Brussels Airlines?

Starting a procedure against Brussels Airlines for a flight from Dakar to Brussels can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Airlines like Brussels Airlines sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Brussels Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Brussels Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.