Flight compensation Bulgaria Air:
Bourgas — Moscow

Refund and compensation Bulgaria Air: route Bourgas to Moscow

The BOJ - SVO route operated by Bulgaria Air experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 651 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Bulgaria Air, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Bulgaria Air Bourgas - Moscow is eligible?

Check your actual arrival time at Moscow. If Bulgaria Air made you wait more than three hours on the tarmac at Sheremetyevo International Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Bulgaria Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bourgas airport.
• Airline responsibility: The problem must be attributable to Bulgaria Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Bulgaria Air compensation

Don't be fooled by Bulgaria Air's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Burgas Airport or European air traffic control is an external cause over which Bulgaria Air has no control.

What are your rights at Bourgas airport in case of prolonged wait?

If Burgas Airport airport becomes your temporary residence because of Bulgaria Air, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Burgas Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Bulgaria Air?

Starting a procedure against Bulgaria Air for a flight from Bourgas to Moscow can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight BOJ-SVO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Bourgas to Sheremetyevo International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Bulgaria Air on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Bulgaria Air's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Bulgaria Air convictions, which is a decisive advantage.