Flight compensation Bulgaria Air:
Sofia — Barcelona

Legal right to compensation: Bulgaria Air flight between Sofia and Barcelona

If your trip departing from Sofia Airport and arriving at Barcelona International Airport operated by Bulgaria Air was disrupted, you are not alone against the airline.

By taking off from Sofia Airport, you are protected by the EU's legal framework. The distance of 1 765 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Bulgaria Air is a non-EU airline, if the flight takes off from Sofia Airport, the European regulation applies in full.

How to know if the flight Bulgaria Air Sofia - Barcelona is eligible?

Check your actual arrival time at Barcelona. If Bulgaria Air made you wait more than three hours on the tarmac at Barcelona International Airport, your claim is legitimate.

Also note that the distance of 1 765 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Bulgaria Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Barcelona.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sofia airport.
• Airline responsibility: The problem must be attributable to Bulgaria Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Bulgaria Air compensation

Don't be fooled by Bulgaria Air's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Bulgaria Air is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Sofia airport in case of prolonged wait?

Don't buy your food without first asking Bulgaria Air for coupons. If you do, keep your receipts carefully.

Your forced stay at Sofia shouldn't cost you a penny more than originally planned for your SOF-BCN trip.

Steps: how to get your 400 € from Bulgaria Air?

For your Sofia - Barcelona trip, every minute counts. Note the reasons given by Bulgaria Air staff at the Sofia Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Airlines like Bulgaria Air sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Bulgaria Air flight from Sofia can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.