Flight compensation Bulgaria Air:
Sofia — London

Procedure: Bulgaria Air flight compensation from Sofia to London

No one likes waiting for hours at the airport. If Bulgaria Air did not respect its scheduled times for your Sofia - London flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 041 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Bulgaria Air Sofia - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London Heathrow Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Bulgaria Air owes you 400 €.

The compensation also covers boarding denials (overbooking). If Bulgaria Air sold more seats than planned and you stay on the tarmac at Sofia Airport, the 400 € compensation is automatic.

What are the conditions for Bulgaria Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sofia airport.
• Airline responsibility: The problem must be attributable to Bulgaria Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Bulgaria Air compensation

Don't be fooled by Bulgaria Air's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Sofia Airport or European air traffic control is an external cause over which Bulgaria Air has no control.

What are your rights at Sofia airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Sofia Airport airport, Bulgaria Air is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Sofia Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Bulgaria Air?

The formal notice letter and the collection of evidence of delay at London Heathrow Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Bulgaria Air.

How long does it take to get the 400 € compensation?

Airlines like Bulgaria Air sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Bulgaria Air flight from Sofia can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Bulgaria Air's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Bulgaria Air will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.