Flight compensation Bulgaria Air:
Sofia — Palma de Mallorca

How to be compensated by Bulgaria Air on the Sofia (SOF) - Palma de Mallorca (PMI) line

Have you experienced a major inconvenience during your trip between Sofia and Palma de Mallorca with Bulgaria Air? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 1 762 km of flight, the company Bulgaria Air is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Bulgaria Air Sofia - Palma de Mallorca is eligible?

For an Bulgaria Air flight from Sofia to Palma de Mallorca, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Bulgaria Air SOF-PMI flight is crucial to prove that you were present at boarding at Sofia.

What are the conditions for Bulgaria Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Palma de Mallorca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sofia airport.
• Airline responsibility: The problem must be attributable to Bulgaria Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Bulgaria Air compensation

Not all strikes exempt the company from its obligations. If the delay of your Sofia - Palma de Mallorca trip is due to an internal strike within Bulgaria Air, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Bulgaria Air is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Sofia airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Sofia Airport airport, Bulgaria Air is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Sofia Airport terminal is also included in the legal package due by Bulgaria Air.

Steps: how to get your 400 € from Bulgaria Air?

The formal notice letter and the collection of evidence of delay at Palma De Mallorca Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Bulgaria Air.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Sofia to Palma De Mallorca Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Bulgaria Air on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Sofia - Palma de Mallorca line.

In the last instance, it is the summons to court that often unlocks the payment. The company Bulgaria Air will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.