Disrupted flight (EC 261/2004)

Flight compensation Bulgaria Air:
Tel-aviv — Sofia

Planned legal compensation: 400 €

Was your flight between Ben Gurion International Airport (TLV) and Sofia Airport (SOF) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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EU-guaranteed payout: Bulgaria Air flight Tel-aviv → Sofia

Major delay on your Bulgaria Air flight Tel-aviv ✈ Sofia? This affects many passengers regularly. Good news: you have concrete rights.

Regardless of the fare €50 or €500, the indemnity is fixed: 400€ per passenger. {The distance|The 1 559 km} is what counts, not the fare. This medium-haul journey qualifies for a substantial payout.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Ben Gurion International Airport (TLV)
  • Arrival airport: Sofia Airport (SOF)
  • Flight distance: 1 559 km (~1h57)
  • Applicable compensation: 400 €

Too few passengers exercise their rights (only one in seven on average). Don't allow this compensation slip away: the procedure, although bureaucratic, is guaranteed for all travellers.

How to know if the flight Bulgaria Air Tel-aviv - Sofia is eligible?

The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Sofia Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, Bulgaria Air owes you 400€.

An sudden suppression or a rerouted flight from Ben Gurion International Airport without a satisfactory solution qualifies for the same 400€ indemnity.

What are the conditions for Bulgaria Air to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Sofia.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tel-aviv airport.
  • Airline responsibility: The problem must be attributable to Bulgaria Air (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tel-aviv, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Bulgaria Air compensation

A work stoppage by Bulgaria Air's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 400€.

Remember that the burden of proof lies with Bulgaria Air. It is up to the airline to prove that the delay of your Tel-aviv→Sofia flight was caused by a genuinely extraordinary event.

What are your rights at Tel-aviv airport in case of prolonged wait?

Most travellers are unaware that Bulgaria Air is obliged to provide them meals, drinks and communications from the first hours at Ben Gurion International Airport. It's a right, not a favour.

Don't forget to demand a official attestation from Bulgaria Air staff at Ben Gurion International Airport. This certificate is indispensable for your case later on.

Steps: how to get your 400 € from Bulgaria Air?

The solo claim with Bulgaria Air to obtain 400€ rarely succeeds without a well-documented case. Medium-haul flights generate a high volume of claims, slowing processing.

Partner legal platforms have technology to audit Bulgaria Air's real data and disprove false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait over 6 months for a response from Bulgaria Air. An expert can halve this time.

A collective action on the Bulgaria Air flight from Tel-aviv can also be a way to {get your funds|recover your 400€} faster.

What to do faced with silence or refusal from the airline?

Don't take at face value Bulgaria Air's email claiming that Tel-aviv's airport was blocked by snow without consulting certified METAR data.

The success rate of specialist firms against Bulgaria Air approaches 98% when the claim is legitimate. This proves the strength of Regulation CE 261 against unjustified refusals.

Help & Information

Frequently Asked Questions: Flight Tel-aviv - Sofia

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Bulgaria Air flight from Tel-aviv to Sofia?

According to European Regulation EC 261/2004, the distance between TLV and SOF being 1 559 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Bulgaria Air?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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