Flight compensation China Eastern Airlines:
Amsterdam — Madrid

How to be compensated by China Eastern Airlines on the Amsterdam (AMS) - Madrid (MAD) line

Have you experienced a major inconvenience during your trip between Amsterdam and Madrid with China Eastern Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 1 461 km, EC Regulation 261/2004 requires China Eastern Airlines to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight China Eastern Airlines Amsterdam - Madrid is eligible?

For an China Eastern Airlines flight from Amsterdam to Madrid, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

Keeping your travel documents for the China Eastern Airlines AMS-MAD flight is crucial to prove that you were present at boarding at Amsterdam.

What are the conditions for China Eastern Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to China Eastern Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your China Eastern Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Amsterdam - Madrid trip is due to an internal strike within China Eastern Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Amsterdam Airport Schiphol or European air traffic control is an external cause over which China Eastern Airlines has no control.

What are your rights at Amsterdam airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Amsterdam Airport Schiphol, China Eastern Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Amsterdam Airport Schiphol and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from China Eastern Airlines?

The amicable route with China Eastern Airlines to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of China Eastern Airlines.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from China Eastern Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against China Eastern Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Amsterdam - Madrid line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.