Flight compensation China Southern Airlines:
Amsterdam — Guangzhou

Get your China Southern Airlines flight compensation for the route Amsterdam - Guangzhou

Have you experienced a major inconvenience during your trip between Amsterdam and Guangzhou with China Southern Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 9 140 km of flight, the company China Southern Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight China Southern Airlines Amsterdam - Guangzhou is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Guangzhou Baiyun International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, China Southern Airlines owes you 600 €.

The compensation also covers boarding denials (overbooking). If China Southern Airlines sold more seats than planned and you stay on the tarmac at Amsterdam Airport Schiphol, the 600 € compensation is automatic.

What are the conditions for China Southern Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Guangzhou.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to China Southern Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your China Southern Airlines compensation

A work stoppage of China Southern Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, China Southern Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Amsterdam airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Amsterdam Airport Schiphol airport, China Southern Airlines is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Amsterdam Airport Schiphol terminal is also included in the legal package due by China Southern Airlines.

Steps: how to get your 600 € from China Southern Airlines?

The formal notice letter and the collection of evidence of delay at Guangzhou Baiyun International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the China Southern Airlines website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from China Southern Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against China Southern Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Amsterdam - Guangzhou line.

In the last instance, it is the summons to court that often unlocks the payment. The company China Southern Airlines will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.