Flight compensation Condor Flugdienst:
Berlin — Arrecife

How to be compensated by Condor Flugdienst on the Berlin (SXF) - Arrecife (ACE) line

No one likes waiting for hours at the airport. If Condor Flugdienst did not respect its scheduled times for your Berlin - Arrecife flight, the law is on your side.

Directive 261/2004 is clear: for 3 427 km of flight, the company Condor Flugdienst is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Condor Flugdienst Berlin - Arrecife is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lanzarote Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Condor Flugdienst owes you 400 €.

Keeping your travel documents for the Condor Flugdienst SXF-ACE flight is crucial to prove that you were present at boarding at Berlin.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Arrecife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

Not all strikes exempt the company from its obligations. If the delay of your Berlin - Arrecife trip is due to an internal strike within Condor Flugdienst, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Berlin or European air traffic control is an external cause over which Condor Flugdienst has no control.

What are your rights at Berlin airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Berlin, Condor Flugdienst must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Berlin and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Condor Flugdienst?

The formal notice letter and the collection of evidence of delay at Lanzarote Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Condor Flugdienst flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Airlines like Condor Flugdienst sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Condor Flugdienst on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Condor Flugdienst will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.