Disrupted flight (EC 261/2004)

Flight compensation Condor Flugdienst:
Berlin — Kos

Planned legal compensation: 400 €

Was your flight between Berlin (SXF) and Kos Airport (KGS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Full breakdown: Condor Flugdienst claim Berlin → Kos

If your flight from Berlin to Kos Airport flown by Condor Flugdienst was impacted, the law protects you when dealing with the airline.

Given the distance between Berlin and Kos (2 032 km), CE 261 mandates a statutory payout in case of fault by Condor Flugdienst. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin (SXF)
  • Arrival airport: Kos Airport (KGS)
  • Flight distance: 2 032 km (~2h32)
  • Applicable compensation: 400 €

This is by no means a commercial courtesy from Condor Flugdienst, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight Condor Flugdienst Berlin - Kos is eligible?

Three criteria are required to establish your right to 400€: {delay exceeds 3h at Kos|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Condor Flugdienst is responsible for|the fault lies with} Condor Flugdienst.

What many don't know: you have 5 years in France to submit your request against Condor Flugdienst for the Berlin-Kos flight. Don't think it's too late even after several months.

What are the conditions for Condor Flugdienst to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Kos.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Condor Flugdienst compensation

When a strike impacts your route to Kos Airport, {the airline|Condor Flugdienst} will likely attempt to dodge liability. However, a strike by its own staff is no longer, in most cases, valid grounds for refusal.

The key question is invariably: which staff stopped work? If {the answer is yes|it's Condor Flugdienst's employees}, {you're entitled to 400€|compensation is owed}. If it's a third party, only care remains.

What are your rights at Berlin airport in case of prolonged wait?

Once the delay exceeds the legal trigger, i.e. 3 hours for flights between 1500 and 3500 km, Condor Flugdienst is obliged to deliver the required assistance to every passenger{s} stranded at Berlin.

Your involuntary layover at Berlin must not cost you any additional money beyond your initial ticket for SXF-KGS. For a medium-haul, accommodation costs at Berlin can be significant — Condor Flugdienst must cover them.

Steps: how to get your 400 € from Condor Flugdienst?

First concrete step: send a formal email to Condor Flugdienst's customer service referencing Regulation CE 261/2004 and {the 400€ amount|your specific claim}.

By entrusting your SXF-KGS case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 400 € compensation?

The facts speak clearly: on average, a passenger without assistance takes over 120 days to recover their 400€ from Condor Flugdienst. With an expert, this drops to 4 to 8 weeks.

Obtaining 400€ has never been easier thanks to the technology between recovery services and Condor Flugdienst's systems.

What to do faced with silence or refusal from the airline?

Condor Flugdienst's use of technical language is often a strategy to encourage travellers to give up on their 400€. On medium-haul, airlines often refuse initially to filter claims.

The Civil Aviation Authority or its European counterparts can be bureaucratic. A direct court claim against Condor Flugdienst is often faster. Medium-haul cases typically fall under the main civil court.

Help & Information

Frequently Asked Questions: Flight Berlin - Kos

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Condor Flugdienst flight from Berlin to Kos?

According to European Regulation EC 261/2004, the distance between SXF and KGS being 2 032 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Condor Flugdienst?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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