Disrupted flight (EC 261/2004)

Flight compensation Condor Flugdienst:
Dalaman — Berlin

Planned legal compensation: 400 €

Was your flight between Dalaman International Airport (DLM) and Berlin (SXF) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right to compensation: Condor Flugdienst flight between Dalaman and Berlin

Your claim for compensation for the Condor Flugdienst flight from Dalaman to Berlin deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Dalaman and Berlin (2 112 km), the European scale provides automatic financial protection in case of failure by Condor Flugdienst.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Dalaman International Airport (DLM)
  • Arrival airport: Berlin (SXF)
  • Flight distance: 2 112 km (~2h38)
  • Applicable compensation: 400 €

This is not a commercial gesture from Condor Flugdienst, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Condor Flugdienst Dalaman - Berlin is eligible?

Check your actual arrival time at Berlin. If Condor Flugdienst made you wait more than three hours on the tarmac at Berlin, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Condor Flugdienst to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Berlin.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Dalaman airport.
  • Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Dalaman, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Condor Flugdienst compensation

Not all strikes exempt the company from its obligations. If the delay of your Dalaman - Berlin trip is due to an internal strike within Condor Flugdienst, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Dalaman, assistance (meals/hotel) remains mandatory for Condor Flugdienst.

What are your rights at Dalaman airport in case of prolonged wait?

If Dalaman International Airport airport becomes your temporary residence because of Condor Flugdienst, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Dalaman International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Condor Flugdienst?

Starting a procedure against Condor Flugdienst for a flight from Dalaman to Berlin can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

A collective action on the Condor Flugdienst flight from Dalaman can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Condor Flugdienst's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Condor Flugdienst will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Dalaman - Berlin

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Condor Flugdienst flight from Dalaman to Berlin?

According to European Regulation EC 261/2004, the distance between DLM and SXF being 2 112 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Condor Flugdienst?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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