Flight compensation Condor Flugdienst:
Frankfurt — Kos

Refund and compensation Condor Flugdienst: route Frankfurt to Kos

If your trip departing from Frankfurt am Main International Airport and arriving at Kos Airport operated by Condor Flugdienst was disrupted, you are not alone against the airline.

By taking off from Frankfurt am Main International Airport, you are protected by the EU's legal framework. The distance of 2 088 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Condor Flugdienst is a non-EU airline, if the flight takes off from Frankfurt am Main International Airport, the European regulation applies in full.

How to know if the flight Condor Flugdienst Frankfurt - Kos is eligible?

Don't confuse ticket refund and legal compensation! Even if Condor Flugdienst offers you a voucher for your Frankfurt - Kos flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kos.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

Not all strikes exempt the company from its obligations. If the delay of your Frankfurt - Kos trip is due to an internal strike within Condor Flugdienst, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Frankfurt, assistance (meals/hotel) remains mandatory for Condor Flugdienst.

What are your rights at Frankfurt airport in case of prolonged wait?

During these long hours of waiting in the Frankfurt am Main International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Frankfurt am Main International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Condor Flugdienst?

It is strongly recommended to keep your Condor Flugdienst boarding pass and any communication relating to the delay suffered at Frankfurt am Main International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight FRA-KGS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

A collective action on the Condor Flugdienst flight from Frankfurt can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Condor Flugdienst will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.