Flight compensation Condor Flugdienst:
Frankfurt — Salvador

How to be compensated by Condor Flugdienst on the Frankfurt (FRA) - Salvador (SSA) line

From Frankfurt am Main International Airport airport, your departure with Condor Flugdienst to Salvador didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 8 354 km of flight, the company Condor Flugdienst is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Condor Flugdienst Frankfurt - Salvador is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Deputado Luís Eduardo Magalhães International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Condor Flugdienst owes you 600 €.

The compensation also covers boarding denials (overbooking). If Condor Flugdienst sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 600 € compensation is automatic.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Salvador.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

Don't be fooled by Condor Flugdienst's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Frankfurt am Main International Airport or European air traffic control is an external cause over which Condor Flugdienst has no control.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, Condor Flugdienst must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Frankfurt am Main International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Condor Flugdienst?

Getting justice against carrier Condor Flugdienst requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Condor Flugdienst.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Condor Flugdienst on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Frankfurt - Salvador line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.