Flight compensation Condor Flugdienst:
Gran Canaria — Frankfurt

Legal right to compensation: Condor Flugdienst flight between Gran Canaria and Frankfurt

If your trip departing from Gran Canaria Airport and arriving at Frankfurt am Main International Airport operated by Condor Flugdienst was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 3 185 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Condor Flugdienst, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Condor Flugdienst Gran Canaria - Frankfurt is eligible?

Don't confuse ticket refund and legal compensation! Even if Condor Flugdienst offers you a voucher for your Gran Canaria - Frankfurt flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 3 185 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Gran Canaria airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

Don't be fooled by Condor Flugdienst's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Condor Flugdienst is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Gran Canaria airport in case of prolonged wait?

Don't buy your food without first asking Condor Flugdienst for coupons. If you do, keep your receipts carefully.

Your forced stay at Gran Canaria shouldn't cost you a penny more than originally planned for your LPA-FRA trip.

Steps: how to get your 400 € from Condor Flugdienst?

It is strongly recommended to keep your Condor Flugdienst boarding pass and any communication relating to the delay suffered at Gran Canaria Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight LPA-FRA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Condor Flugdienst on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.