Disrupted flight (EC 261/2004)

Flight compensation Condor Flugdienst:
Hannover — Kos

Planned legal compensation: 400 €

Was your flight between Hannover Airport (HAJ) and Kos Airport (KGS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Condor Flugdienst on the Hannover (HAJ) - Kos (KGS) line

From Hannover Airport airport, your departure with Condor Flugdienst to Kos didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 2 209 km, EC Regulation 261/2004 requires Condor Flugdienst to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Hannover Airport (HAJ)
  • Arrival airport: Kos Airport (KGS)
  • Flight distance: 2 209 km (~2h46)
  • Applicable compensation: 400 €

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Condor Flugdienst Hannover - Kos is eligible?

The compensation for flight HAJ-KGS is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Hannover Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Condor Flugdienst to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Kos.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Hannover airport.
  • Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Hannover, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Condor Flugdienst compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Condor Flugdienst staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Hannover - Kos flight.

What are your rights at Hannover airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Condor Flugdienst must ensure the well-being of its passengers stuck at Hannover.

Some passengers are unaware that transportation between the hotel and Hannover Airport terminal is also included in the legal package due by Condor Flugdienst.

Steps: how to get your 400 € from Condor Flugdienst?

The formal notice letter and the collection of evidence of delay at Kos Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Condor Flugdienst.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Condor Flugdienst to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Condor Flugdienst systems.

What to do faced with silence or refusal from the airline?

The first refusal from Condor Flugdienst should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Condor Flugdienst without the opinion of a professional who knows the real value of your prejudice at Hannover.

Help & Information

Frequently Asked Questions: Flight Hannover - Kos

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Condor Flugdienst flight from Hannover to Kos?

According to European Regulation EC 261/2004, the distance between HAJ and KGS being 2 209 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Condor Flugdienst?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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