Flight compensation Condor Flugdienst:
Heraklion — Stuttgart

Legal right to compensation: Condor Flugdienst flight between Heraklion and Stuttgart

The HER - STR route operated by Condor Flugdienst experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 977 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Condor Flugdienst is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Condor Flugdienst Heraklion - Stuttgart is eligible?

Don't confuse ticket refund and legal compensation! Even if Condor Flugdienst offers you a voucher for your Heraklion - Stuttgart flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

Don't be fooled by Condor Flugdienst's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Heraklion, assistance (meals/hotel) remains mandatory for Condor Flugdienst.

What are your rights at Heraklion airport in case of prolonged wait?

If Heraklion International Nikos Kazantzakis Airport airport becomes your temporary residence because of Condor Flugdienst, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Heraklion International Nikos Kazantzakis Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Condor Flugdienst?

For your Heraklion - Stuttgart trip, every minute counts. Note the reasons given by Condor Flugdienst staff at the Heraklion International Nikos Kazantzakis Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Condor Flugdienst on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Condor Flugdienst convictions, which is a decisive advantage.