Flight compensation Condor Flugdienst:
Kos — Hannover

Claim and compensation for flight Condor Flugdienst Kos - Hannover

If your trip departing from Kos Airport and arriving at Hannover Airport operated by Condor Flugdienst was disrupted, you are not alone against the airline.

By taking off from Kos Airport, you are protected by the EU's legal framework. The distance of 2 209 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Condor Flugdienst is a non-EU airline, if the flight takes off from Kos Airport, the European regulation applies in full.

How to know if the flight Condor Flugdienst Kos - Hannover is eligible?

To determine if your trip between Kos and Hannover entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Condor Flugdienst to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hannover.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Kos airport.
• Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

The impact of a strike on your Condor Flugdienst compensation

When a social movement disrupts your itinerary to Hannover Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Kos Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Kos airport in case of prolonged wait?

If Kos Airport airport becomes your temporary residence because of Condor Flugdienst, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Kos Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Condor Flugdienst?

It is strongly recommended to keep your Condor Flugdienst boarding pass and any communication relating to the delay suffered at Kos Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight KGS-HAJ to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Condor Flugdienst customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Kos - Hannover section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Condor Flugdienst should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Condor Flugdienst is often more striking.