Disrupted flight (EC 261/2004)

Flight compensation Condor Flugdienst:
Stuttgart — Dalaman

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Dalaman International Airport (DLM) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Refund and compensation Condor Flugdienst: route Stuttgart to Dalaman

If your trip departing from Stuttgart Airport and arriving at Dalaman International Airport operated by Condor Flugdienst was disrupted, you are not alone against the airline.

Given the route between Stuttgart and Dalaman (2 070 km), the European scale provides automatic financial protection in case of failure by Condor Flugdienst.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Dalaman International Airport (DLM)
  • Flight distance: 2 070 km (~2h35)
  • Applicable compensation: 400 €

Did you know? Even if Condor Flugdienst is a non-EU airline, if the flight takes off from Stuttgart Airport, the European regulation applies in full.

How to know if the flight Condor Flugdienst Stuttgart - Dalaman is eligible?

Check your actual arrival time at Dalaman. If Condor Flugdienst made you wait more than three hours on the tarmac at Dalaman International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Stuttgart, the regulation applies in the same way.

What are the conditions for Condor Flugdienst to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Dalaman.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to Condor Flugdienst (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Condor Flugdienst compensation

Don't be fooled by Condor Flugdienst's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Stuttgart, assistance (meals/hotel) remains mandatory for Condor Flugdienst.

What are your rights at Stuttgart airport in case of prolonged wait?

Don't buy your food without first asking Condor Flugdienst for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Stuttgart Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Condor Flugdienst?

It is strongly recommended to keep your Condor Flugdienst boarding pass and any communication relating to the delay suffered at Stuttgart Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Condor Flugdienst. An expert can reduce this time by half.

A collective action on the Condor Flugdienst flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Stuttgart - Dalaman line.

Experts in aviation law have a colossal history of Condor Flugdienst convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Dalaman

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Condor Flugdienst flight from Stuttgart to Dalaman?

According to European Regulation EC 261/2004, the distance between STR and DLM being 2 070 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Condor Flugdienst?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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