Flight compensation Croatia Airlines:
Athens — Dubrovnik

Refund and compensation Croatia Airlines: route Athens to Dubrovnik

If your trip departing from Eleftherios Venizelos International Airport and arriving at Dubrovnik Airport operated by Croatia Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 704 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Croatia Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Croatia Airlines Athens - Dubrovnik is eligible?

To determine if your trip between Athens and Dubrovnik entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 704 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Croatia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubrovnik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Croatia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Croatia Airlines compensation

If your Croatia Airlines flight from Eleftherios Venizelos International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Athens airport in case of prolonged wait?

If Eleftherios Venizelos International Airport airport becomes your temporary residence because of Croatia Airlines, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Athens remains valid. The hotel is due if Croatia Airlines offsets your flight by one night.

Steps: how to get your 250 € from Croatia Airlines?

It is strongly recommended to keep your Croatia Airlines boarding pass and any communication relating to the delay suffered at Eleftherios Venizelos International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Croatia Airlines to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Athens - Dubrovnik section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Croatia Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Eleftherios Venizelos International Airport airport to prove their faults.