Flight compensation Croatia Airlines:
Barcelona — Zagreb

Legal right to compensation: Croatia Airlines flight between Barcelona and Zagreb

If your trip departing from Barcelona International Airport and arriving at Zagreb Airport operated by Croatia Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 229 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Croatia Airlines is a non-EU airline, if the flight takes off from Barcelona International Airport, the European regulation applies in full.

How to know if the flight Croatia Airlines Barcelona - Zagreb is eligible?

To determine if your trip between Barcelona and Zagreb entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Barcelona, the regulation applies in the same way.

What are the conditions for Croatia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Zagreb.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Barcelona airport.
• Airline responsibility: The problem must be attributable to Croatia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Croatia Airlines compensation

A work stoppage of Croatia Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

A strike by weather services at Barcelona International Airport or European air traffic control is an external cause over which Croatia Airlines has no control.

What are your rights at Barcelona airport in case of prolonged wait?

During these long hours of waiting in the Barcelona International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Barcelona International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Croatia Airlines?

For your Barcelona - Zagreb trip, every minute counts. Note the reasons given by Croatia Airlines staff at the Barcelona International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Croatia Airlines. An expert can reduce this time by half.

A collective action on the Croatia Airlines flight from Barcelona can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Croatia Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Croatia Airlines convictions, which is a decisive advantage.