Flight compensation Croatia Airlines:
Dubrovnik — Frankfurt

Claim and compensation for flight Croatia Airlines Dubrovnik - Frankfurt

If your trip departing from Dubrovnik Airport and arriving at Frankfurt am Main International Airport operated by Croatia Airlines was disrupted, you are not alone against the airline.

Given the route between Dubrovnik and Frankfurt (1 114 km), the European scale provides automatic financial protection in case of failure by Croatia Airlines.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Croatia Airlines is a non-EU airline, if the flight takes off from Dubrovnik Airport, the European regulation applies in full.

How to know if the flight Croatia Airlines Dubrovnik - Frankfurt is eligible?

Don't confuse ticket refund and legal compensation! Even if Croatia Airlines offers you a voucher for your Dubrovnik - Frankfurt flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Croatia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dubrovnik airport.
• Airline responsibility: The problem must be attributable to Croatia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Croatia Airlines compensation

Don't be fooled by Croatia Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Dubrovnik Airport or European air traffic control is an external cause over which Croatia Airlines has no control.

What are your rights at Dubrovnik airport in case of prolonged wait?

During these long hours of waiting in the Dubrovnik Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Dubrovnik Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Croatia Airlines?

Starting a procedure against Croatia Airlines for a flight from Dubrovnik to Frankfurt can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Dubrovnik to Frankfurt am Main International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Croatia Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Croatia Airlines convictions, which is a decisive advantage.