Flight compensation Croatia Airlines:
Munich — Dubrovnik

Legal right to compensation: Croatia Airlines flight between Munich and Dubrovnik

The MUC - DBV route operated by Croatia Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 818 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Croatia Airlines is a non-EU airline, if the flight takes off from Munich International Airport, the European regulation applies in full.

How to know if the flight Croatia Airlines Munich - Dubrovnik is eligible?

Check your actual arrival time at Dubrovnik. If Croatia Airlines made you wait more than three hours on the tarmac at Dubrovnik Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Munich, the regulation applies in the same way.

What are the conditions for Croatia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubrovnik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Munich airport.
• Airline responsibility: The problem must be attributable to Croatia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Croatia Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Croatia Airlines staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Munich International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Munich airport in case of prolonged wait?

If Munich International Airport airport becomes your temporary residence because of Croatia Airlines, know that your essential needs must be covered by the carrier.

Your forced stay at Munich shouldn't cost you a penny more than originally planned for your MUC-DBV trip.

Steps: how to get your 250 € from Croatia Airlines?

For your Munich - Dubrovnik trip, every minute counts. Note the reasons given by Croatia Airlines staff at the Munich International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Croatia Airlines to validate a complex file often varies between four and twelve weeks.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Croatia Airlines systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Croatia Airlines is often a maneuver to encourage the traveler to abandon their 250 €.

For your 250 €, don't compromise with Croatia Airlines without the opinion of a professional who knows the real value of your prejudice at Munich.