Flight compensation Croatia Airlines:
Rome — Dubrovnik

Claim and compensation for flight Croatia Airlines Rome - Dubrovnik

Your claim for compensation for the Croatia Airlines flight from Rome to Dubrovnik deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 504 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Croatia Airlines is a non-EU airline, if the flight takes off from Leonardo Da Vinci (Fiumicino) International Airport, the European regulation applies in full.

How to know if the flight Croatia Airlines Rome - Dubrovnik is eligible?

Don't confuse ticket refund and legal compensation! Even if Croatia Airlines offers you a voucher for your Rome - Dubrovnik flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 504 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Croatia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubrovnik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Croatia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Croatia Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Rome - Dubrovnik trip is due to an internal strike within Croatia Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Leonardo Da Vinci (Fiumicino) International Airport or European air traffic control is an external cause over which Croatia Airlines has no control.

What are your rights at Rome airport in case of prolonged wait?

Don't buy your food without first asking Croatia Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Leonardo Da Vinci (Fiumicino) International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Croatia Airlines?

Starting a procedure against Croatia Airlines for a flight from Rome to Dubrovnik can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Rome to Dubrovnik Airport can drag on if you don't follow up.

A collective action on the Croatia Airlines flight from Rome can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Rome - Dubrovnik line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.