Flight compensation Czech Airlines:
Moscow — Prague

Refund and compensation Czech Airlines: route Moscow to Prague

The SVO - PRG route operated by Czech Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 670 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Czech Airlines is a non-EU airline, if the flight takes off from Sheremetyevo International Airport, the European regulation applies in full.

How to know if the flight Czech Airlines Moscow - Prague is eligible?

Don't confuse ticket refund and legal compensation! Even if Czech Airlines offers you a voucher for your Moscow - Prague flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 670 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Czech Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Prague.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Moscow airport.
• Airline responsibility: The problem must be attributable to Czech Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Czech Airlines compensation

If your Czech Airlines flight from Sheremetyevo International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Moscow airport in case of prolonged wait?

During these long hours of waiting in the Sheremetyevo International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Sheremetyevo International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Czech Airlines?

For your Moscow - Prague trip, every minute counts. Note the reasons given by Czech Airlines staff at the Sheremetyevo International Airport counter during the incident.

By entrusting your case regarding flight SVO-PRG to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

On the SVO-PRG line, delays can vary according to the reactivity of Czech Airlines's legal department.

If your file is particularly solid regarding the incident occurred on the Moscow - Prague section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Czech Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Czech Airlines is often more striking.