Flight compensation Czech Airlines:
Prague — Heraklion

How to be compensated by Czech Airlines on the Prague (PRG) - Heraklion (HER) line

No one likes waiting for hours at the airport. If Czech Airlines did not respect its scheduled times for your Prague - Heraklion flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 864 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Czech Airlines Prague - Heraklion is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Heraklion International Nikos Kazantzakis Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Czech Airlines owes you 400 €.

An unexpected cancellation or a diverted flight from Ruzyn? International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Czech Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Prague airport.
• Airline responsibility: The problem must be attributable to Czech Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Czech Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Prague - Heraklion trip is due to an internal strike within Czech Airlines, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Prague, assistance (meals/hotel) remains mandatory for Czech Airlines.

What are your rights at Prague airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Ruzyn? International Airport, Czech Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Ruzyn? International Airport terminal is also included in the legal package due by Czech Airlines.

Steps: how to get your 400 € from Czech Airlines?

The formal notice letter and the collection of evidence of delay at Heraklion International Nikos Kazantzakis Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Czech Airlines.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Prague to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Czech Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Czech Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Czech Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.