Flight compensation EB:
Madrid — Punta Cana

Procedure: EB flight compensation from Madrid to Punta Cana

From Madrid Barajas International Airport airport, your departure with EB to Punta Cana didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 6 570 km, EC Regulation 261/2004 requires EB to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight EB Madrid - Punta Cana is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Punta Cana International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, EB owes you 600 €.

An unexpected cancellation or a diverted flight from Madrid Barajas International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for EB to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Punta Cana.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to EB (technical problem, sick crew, scheduling...).

The impact of a strike on your EB compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by EB staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. EB must ensure the well-being of its passengers stuck at Madrid.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Madrid Barajas International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from EB?

Getting justice against carrier EB requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the EB website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

On the MAD-PUJ line, delays can vary according to the reactivity of EB's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by EB is often a maneuver to encourage the traveler to abandon their 600 €.

DGAC or its European equivalents can be slow. A private court proceeding against EB is often more striking.