Flight compensation Egyptair:
Athens — Heraklion

Legal right to compensation: Egyptair flight between Athens and Heraklion

If your trip departing from Eleftherios Venizelos International Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by Egyptair was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 309 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Egyptair is a non-EU airline, if the flight takes off from Eleftherios Venizelos International Airport, the European regulation applies in full.

How to know if the flight Egyptair Athens - Heraklion is eligible?

To determine if your trip between Athens and Heraklion entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Athens, the regulation applies in the same way.

What are the conditions for Egyptair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Egyptair (technical problem, sick crew, scheduling...).

The impact of a strike on your Egyptair compensation

Not all strikes exempt the company from its obligations. If the delay of your Athens - Heraklion trip is due to an internal strike within Egyptair, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Athens, assistance (meals/hotel) remains mandatory for Egyptair.

What are your rights at Athens airport in case of prolonged wait?

Don't buy your food without first asking Egyptair for coupons. If you do, keep your receipts carefully.

Your forced stay at Athens shouldn't cost you a penny more than originally planned for your ATH-HER trip.

Steps: how to get your 250 € from Egyptair?

For your Athens - Heraklion trip, every minute counts. Note the reasons given by Egyptair staff at the Eleftherios Venizelos International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Athens to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Egyptair's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Egyptair will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.