Flight compensation Egyptair:
Zurich — Cairo

Refund and compensation Egyptair: route Zurich to Cairo

The ZRH - CAI route operated by Egyptair experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Zurich and Cairo (2 745 km), the European scale provides automatic financial protection in case of failure by Egyptair.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Egyptair is a non-EU airline, if the flight takes off from Zurich, the European regulation applies in full.

How to know if the flight Egyptair Zurich - Cairo is eligible?

To determine if your trip between Zurich and Cairo entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 745 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Egyptair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cairo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Egyptair (technical problem, sick crew, scheduling...).

The impact of a strike on your Egyptair compensation

When a social movement disrupts your itinerary to Cairo International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Zurich airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Zurich airport in case of prolonged wait?

If Zurich airport becomes your temporary residence because of Egyptair, know that your essential needs must be covered by the carrier.

Your forced stay at Zurich shouldn't cost you a penny more than originally planned for your ZRH-CAI trip.

Steps: how to get your 400 € from Egyptair?

It is strongly recommended to keep your Egyptair boarding pass and any communication relating to the delay suffered at Zurich airport. These documents will be vital for your case.

By entrusting your case regarding flight ZRH-CAI to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Egyptair to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Zurich - Cairo section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Egyptair is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Zurich airport to prove their faults.