Flight compensation Ethiopian Airlines:
Duesseldorf — Frankfurt

How to be compensated by Ethiopian Airlines on the Duesseldorf (DUS) - Frankfurt (FRA) line

No one likes waiting for hours at the airport. If Ethiopian Airlines did not respect its scheduled times for your Duesseldorf - Frankfurt flight, the law is on your side.

Fortunately, for this specific route with a distance of 189 km, EC Regulation 261/2004 requires Ethiopian Airlines to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Ethiopian Airlines Duesseldorf - Frankfurt is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Frankfurt am Main International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Ethiopian Airlines owes you 250 €.

An unexpected cancellation or a diverted flight from Dusseldorf International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Ethiopian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Duesseldorf airport.
• Airline responsibility: The problem must be attributable to Ethiopian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Ethiopian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Duesseldorf - Frankfurt trip is due to an internal strike within Ethiopian Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Dusseldorf International Airport or European air traffic control is an external cause over which Ethiopian Airlines has no control.

What are your rights at Duesseldorf airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Ethiopian Airlines must ensure the well-being of its passengers stuck at Duesseldorf.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Dusseldorf International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Ethiopian Airlines?

The formal notice letter and the collection of evidence of delay at Frankfurt am Main International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Ethiopian Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Duesseldorf to Frankfurt am Main International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Ethiopian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Duesseldorf - Frankfurt line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.