Flight compensation Ethiopian Airlines:
Rome — Milano

Claim and compensation for flight Ethiopian Airlines Rome - Milano

The FCO - MXP route operated by Ethiopian Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Rome and Milano (511 km), the European scale provides automatic financial protection in case of failure by Ethiopian Airlines.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Ethiopian Airlines is a non-EU airline, if the flight takes off from Leonardo Da Vinci (Fiumicino) International Airport, the European regulation applies in full.

How to know if the flight Ethiopian Airlines Rome - Milano is eligible?

Check your actual arrival time at Milano. If Ethiopian Airlines made you wait more than three hours on the tarmac at Malpensa International Airport, your claim is legitimate.

Also note that the distance of 511 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Ethiopian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Milano.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Ethiopian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Ethiopian Airlines compensation

Don't be fooled by Ethiopian Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Ethiopian Airlines is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Rome airport in case of prolonged wait?

During these long hours of waiting in the Leonardo Da Vinci (Fiumicino) International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Leonardo Da Vinci (Fiumicino) International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Ethiopian Airlines?

It is strongly recommended to keep your Ethiopian Airlines boarding pass and any communication relating to the delay suffered at Leonardo Da Vinci (Fiumicino) International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Rome to Malpensa International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Ethiopian Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Ethiopian Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Ethiopian Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.