Flight compensation Ethiopian Airlines:
Stockholm — Addis Ababa

Legal right to compensation: Ethiopian Airlines flight between Stockholm and Addis Ababa

If your trip departing from Stockholm-Arlanda Airport and arriving at Bole International Airport operated by Ethiopian Airlines was disrupted, you are not alone against the airline.

By taking off from Stockholm-Arlanda Airport, you are protected by the EU's legal framework. The distance of 5 900 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Ethiopian Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Ethiopian Airlines Stockholm - Addis Ababa is eligible?

To determine if your trip between Stockholm and Addis Ababa entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Ethiopian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Addis Ababa.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stockholm airport.
• Airline responsibility: The problem must be attributable to Ethiopian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Ethiopian Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Ethiopian Airlines staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Stockholm-Arlanda Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Stockholm airport in case of prolonged wait?

Don't buy your food without first asking Ethiopian Airlines for coupons. If you do, keep your receipts carefully.

Your forced stay at Stockholm shouldn't cost you a penny more than originally planned for your ARN-ADD trip.

Steps: how to get your 600 € from Ethiopian Airlines?

For your Stockholm - Addis Ababa trip, every minute counts. Note the reasons given by Ethiopian Airlines staff at the Stockholm-Arlanda Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Ethiopian Airlines customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Stockholm - Addis Ababa section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Ethiopian Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Stockholm-Arlanda Airport airport to prove their faults.