Flight compensation Etihad Airways:
Marseille — Paris

Legal right to compensation: Etihad Airways flight between Marseille and Paris

If your trip departing from Marseille Provence Airport and arriving at Charles de Gaulle International Airport operated by Etihad Airways was disrupted, you are not alone against the airline.

Given the route between Marseille and Paris (653 km), the European scale provides automatic financial protection in case of failure by Etihad Airways.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Etihad Airways, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Etihad Airways Marseille - Paris is eligible?

Don't confuse ticket refund and legal compensation! Even if Etihad Airways offers you a voucher for your Marseille - Paris flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Etihad Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Marseille airport.
• Airline responsibility: The problem must be attributable to Etihad Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your Etihad Airways compensation

A work stoppage of Etihad Airways crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

A strike by weather services at Marseille Provence Airport or European air traffic control is an external cause over which Etihad Airways has no control.

What are your rights at Marseille airport in case of prolonged wait?

During these long hours of waiting in the Marseille Provence Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Marseille shouldn't cost you a penny more than originally planned for your MRS-CDG trip.

Steps: how to get your 250 € from Etihad Airways?

For your Marseille - Paris trip, every minute counts. Note the reasons given by Etihad Airways staff at the Marseille Provence Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like Etihad Airways sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Etihad Airways flight from Marseille can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Marseille - Paris line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.