Flight compensation Finnair:
Helsinki — Keflavik

How to be compensated by Finnair on the Helsinki (HEL) - Keflavik (KEF) line

Have you experienced a major inconvenience during your trip between Helsinki and Keflavik with Finnair? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 444 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Finnair Helsinki - Keflavik is eligible?

The compensation for flight HEL-KEF is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Helsinki Vantaa Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Finnair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Keflavik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Helsinki airport.
• Airline responsibility: The problem must be attributable to Finnair (technical problem, sick crew, scheduling...).

The impact of a strike on your Finnair compensation

Not all strikes exempt the company from its obligations. If the delay of your Helsinki - Keflavik trip is due to an internal strike within Finnair, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Helsinki Vantaa Airport or European air traffic control is an external cause over which Finnair has no control.

What are your rights at Helsinki airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Helsinki Vantaa Airport, Finnair must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Helsinki Vantaa Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Finnair?

The formal notice letter and the collection of evidence of delay at Keflavik International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Finnair.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Finnair. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Finnair on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Finnair's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Finnair will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.