Flight compensation Finnair:
Madrid — New York

How to be compensated by Finnair on the Madrid (MAD) - New York (JFK) line

From Madrid Barajas International Airport airport, your departure with Finnair to New York didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 5 762 km of flight, the company Finnair is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Finnair Madrid - New York is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at John F Kennedy International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Finnair owes you 600 €.

An unexpected cancellation or a diverted flight from Madrid Barajas International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Finnair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at New York.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Finnair (technical problem, sick crew, scheduling...).

The impact of a strike on your Finnair compensation

Don't be fooled by Finnair's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Madrid Barajas International Airport or European air traffic control is an external cause over which Finnair has no control.

What are your rights at Madrid airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Finnair must ensure the well-being of its passengers stuck at Madrid.

Some passengers are unaware that transportation between the hotel and Madrid Barajas International Airport terminal is also included in the legal package due by Finnair.

Steps: how to get your 600 € from Finnair?

The formal notice letter and the collection of evidence of delay at John F Kennedy International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Finnair.

How long does it take to get the 600 € compensation?

Airlines like Finnair sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Finnair flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - New York line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.