Flight compensation Flybaboo:
Geneva — Florence

How to be compensated by Flybaboo on the Geneva (GVA) - Florence (FLR) line

Have you experienced a major inconvenience during your trip between Geneva and Florence with Flybaboo? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 483 km of flight, the company Flybaboo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Flybaboo Geneva - Florence is eligible?

The compensation for flight GVA-FLR is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Geneva Cointrin International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Flybaboo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Florence.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Geneva airport.
• Airline responsibility: The problem must be attributable to Flybaboo (technical problem, sick crew, scheduling...).

The impact of a strike on your Flybaboo compensation

When a social movement disrupts your itinerary to Firenze / Peretola Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Geneva Cointrin International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Geneva airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Flybaboo must ensure the well-being of its passengers stuck at Geneva.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Geneva Cointrin International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Flybaboo?

The amicable route with Flybaboo to recover 250 € often fails without a technical and legal file.

Don't fill out complex forms on the Flybaboo website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Flybaboo to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Geneva - Florence section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Flybaboo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Geneva Cointrin International Airport airport to prove their faults.