Flight compensation Flybaboo:
Zurich — Torino

Refund and compensation Flybaboo: route Zurich to Torino

The ZRH - TRN route operated by Flybaboo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Zurich, you are protected by the EU's legal framework. The distance of 261 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Flybaboo is a non-EU airline, if the flight takes off from Zurich, the European regulation applies in full.

How to know if the flight Flybaboo Zurich - Torino is eligible?

To determine if your trip between Zurich and Torino entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 261 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Flybaboo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Torino.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Flybaboo (technical problem, sick crew, scheduling...).

The impact of a strike on your Flybaboo compensation

Not all strikes exempt the company from its obligations. If the delay of your Zurich - Torino trip is due to an internal strike within Flybaboo, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Zurich or European air traffic control is an external cause over which Flybaboo has no control.

What are your rights at Zurich airport in case of prolonged wait?

Don't buy your food without first asking Flybaboo for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Zurich airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Flybaboo?

Starting a procedure against Flybaboo for a flight from Zurich to Torino can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Zurich to Torino / Caselle International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Flybaboo on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Flybaboo's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Flybaboo convictions, which is a decisive advantage.