Flight compensation Germanwings:
Berlin — Dubrovnik

How to be compensated by Germanwings on the Berlin (TXL) - Dubrovnik (DBV) line

From Berlin-Tegel International Airport airport, your departure with Germanwings to Dubrovnik didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 1 172 km of flight, the company Germanwings is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Berlin - Dubrovnik is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Dubrovnik Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 250 €.

Keeping your travel documents for the Germanwings TXL-DBV flight is crucial to prove that you were present at boarding at Berlin.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubrovnik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Berlin, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Berlin airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Germanwings must ensure the well-being of its passengers stuck at Berlin.

Some passengers are unaware that transportation between the hotel and Berlin-Tegel International Airport terminal is also included in the legal package due by Germanwings.

Steps: how to get your 250 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Dubrovnik Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Germanwings website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Berlin to Dubrovnik Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.