Flight compensation Germanwings:
Berlin — Sarajevo

Claim and compensation for flight Germanwings Berlin - Sarajevo

If your trip departing from Berlin-Tegel International Airport and arriving at Sarajevo International Airport operated by Germanwings was disrupted, you are not alone against the airline.

By taking off from Berlin-Tegel International Airport, you are protected by the EU's legal framework. The distance of 1 040 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Berlin - Sarajevo is eligible?

Check your actual arrival time at Sarajevo. If Germanwings made you wait more than three hours on the tarmac at Sarajevo International Airport, your claim is legitimate.

Also note that the distance of 1 040 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Sarajevo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Don't be fooled by Germanwings's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Berlin, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Berlin airport in case of prolonged wait?

Don't buy your food without first asking Germanwings for coupons. If you do, keep your receipts carefully.

Your forced stay at Berlin shouldn't cost you a penny more than originally planned for your TXL-SJJ trip.

Steps: how to get your 250 € from Germanwings?

Starting a procedure against Germanwings for a flight from Berlin to Sarajevo can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Berlin to Sarajevo International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.