Flight compensation Germanwings:
Cologne — El Aroui

Refund and compensation Germanwings: route Cologne to El Aroui

Your claim for compensation for the Germanwings flight from Cologne to El Aroui deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Cologne Bonn Airport, you are protected by the EU's legal framework. The distance of 1 946 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Cologne Bonn Airport, the European regulation applies in full.

How to know if the flight Germanwings Cologne - El Aroui is eligible?

To determine if your trip between Cologne and El Aroui entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Cologne, the regulation applies in the same way.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at El Aroui.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Cologne airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Cologne Bonn Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Cologne airport in case of prolonged wait?

If Cologne Bonn Airport airport becomes your temporary residence because of Germanwings, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Cologne Bonn Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Germanwings?

Starting a procedure against Germanwings for a flight from Cologne to El Aroui can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Airlines like Germanwings sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Germanwings flight from Cologne can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Cologne - El Aroui line.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.