Flight compensation Germanwings:
Cologne — London

How to be compensated by Germanwings on the Cologne (CGN) - London (STN) line

From Cologne Bonn Airport airport, your departure with Germanwings to London didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 492 km, EC Regulation 261/2004 requires Germanwings to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Cologne - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London Stansted Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 250 €.

The compensation also covers boarding denials (overbooking). If Germanwings sold more seats than planned and you stay on the tarmac at Cologne Bonn Airport, the 250 € compensation is automatic.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Cologne airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

If your Germanwings flight from Cologne Bonn Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Cologne - London flight.

What are your rights at Cologne airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Cologne Bonn Airport, Germanwings must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Cologne Bonn Airport terminal is also included in the legal package due by Germanwings.

Steps: how to get your 250 € from Germanwings?

The amicable route with Germanwings to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Germanwings to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Cologne - London section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Germanwings is often a maneuver to encourage the traveler to abandon their 250 €.

For your 250 €, don't compromise with Germanwings without the opinion of a professional who knows the real value of your prejudice at Cologne.