Flight compensation Germanwings:
Dortmund — Palma de Mallorca

Legal right to compensation: Germanwings flight between Dortmund and Palma de Mallorca

The DTM - PMI route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Dortmund Airport, you are protected by the EU's legal framework. The distance of 1 383 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Germanwings.

How to know if the flight Germanwings Dortmund - Palma de Mallorca is eligible?

Don't confuse ticket refund and legal compensation! Even if Germanwings offers you a voucher for your Dortmund - Palma de Mallorca flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 1 383 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Palma de Mallorca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dortmund airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Dortmund - Palma de Mallorca trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Dortmund, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Dortmund airport in case of prolonged wait?

If Dortmund Airport airport becomes your temporary residence because of Germanwings, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Dortmund Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at Dortmund Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight DTM-PMI to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.