Flight compensation Germanwings:
Dubrovnik — Cologne

Refund and compensation Germanwings: route Dubrovnik to Cologne

The DBV - CGN route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Dubrovnik Airport, you are protected by the EU's legal framework. The distance of 1 251 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Dubrovnik Airport, the European regulation applies in full.

How to know if the flight Germanwings Dubrovnik - Cologne is eligible?

Check your actual arrival time at Cologne. If Germanwings made you wait more than three hours on the tarmac at Cologne Bonn Airport, your claim is legitimate.

Also note that the distance of 1 251 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cologne.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dubrovnik airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Dubrovnik - Cologne trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Dubrovnik, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Dubrovnik airport in case of prolonged wait?

Don't buy your food without first asking Germanwings for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Dubrovnik remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 250 € from Germanwings?

Starting a procedure against Germanwings for a flight from Dubrovnik to Cologne can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight DBV-CGN to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Dubrovnik to Cologne Bonn Airport can drag on if you don't follow up.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Dubrovnik - Cologne line.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.